SW101-Release 2017-08-22T22:07:49+00:00

Widescreen and multi monitor support

The details pane has been shifted over to the right to allow users to see more in both the list and the detail panes.  If you need even more space, we’ve introduced a second window concept to break out the detail pane to a separate window of its own.

Unified incident level attachments

Users are able to work more efficiently with attachments.  They have been reorganized and can be found on the description page.  Drag and drop of multiple files is supported as well.

HTML 5 ProjectPlan

ProjectPlan took a hiatus in version 10 due to Silverlight limitations.  It is back now implemented with HTML 5.  Users can expect more features as well in additional to project and resource planning.

Performance & UI Improvements

We continue to improve the UI and performance and in this release, we have reworked our link and action buttons and drastically improved the way web conversations look.  

ServiceWise Mobile App

A new mobile app has been designed for agents to access ServiceWise in the field.    The app offers access to all major views and key functionalities like creating, viewing, searching, and deleting.

Upgrade Now!  50% off Professional Services through June 2016

To help our customers to upgrade to ServiceWise 10, TechExcel is offering professional services to help implement this upgrade as well as identify areas for improvement and recommend best practices to further enhance your teams experience with ServiceWise.   You can also use this discount offer to purchase a block of services to be used at a later time for training or configuration assistance.  This offer is valid for service contracts signed through June 30, 2016.

50% off our standard rates for the first three days:

  • Onsite Service Standard Rate: $1,600 / day*
  • Web-based Service Standard Rate: $1,000 / day

*After the first three days, additional service days will be at the standard rate.

*All travel expenses are the responsibility of the client and will be billed separately at cost.