SW10-Release 2017-07-31T20:22:31+00:00

Better Navigation

Icons have been introduced to remove clutter and a  horizontal viewing pane has been implemented to give you more work space.  When clicking on a navigation icon, the viewing pane is cached to allow faster switching.

Multi-tab approach

Users are able to work more efficiently with multiple tabs much like a modern browser.  Agents are able to view existing tickets and create new tickets at the same time.

Filterable Columns

Columns can now be filtered and resized.   The main toolbar can be hidden and adhoc searches can be performed by just using the column filters.

HTML 5 Reports

Additional modules like Java or Silverlight no longer needs to be installed.  All reports have been standardized using HTML 5.


Customizable themes have been added for your preference.  Expect more themes to be included in the near future.

ServiceWise Mobile App

A new mobile app has been designed for agents to access ServiceWise in the field.    The app offers access to all major views and key functionalities like creating, viewing, searching, and deleting.

Upgrade Now!  50% off Professional Services through June 2016

To help our customers to upgrade to ServiceWise 10, TechExcel is offering professional services to help implement this upgrade as well as identify areas for improvement and recommend best practices to further enhance your teams experience with ServiceWise.   You can also use this discount offer to purchase a block of services to be used at a later time for training or configuration assistance.  This offer is valid for service contracts signed through June 30, 2016.

50% off our standard rates for the first three days:

  • Onsite Service Standard Rate: $1,600 / day*
  • Web-based Service Standard Rate: $1,000 / day

*After the first three days, additional service days will be at the standard rate.

*All travel expenses are the responsibility of the client and will be billed separately at cost.