IT 2017-01-26T14:15:03+00:00

Improve Visbility and Value of IT

Computing return on investment and other measures of IT use may be difficult and controversial – but there is no question that IT is essential to the success of organizational goals and activities.

Our solutions are focused on improving the value and visibility of IT by giving you the tools you need to deliver faster and better services while keeping customer engagement levels high.  Our robust workflow engine allows you to implement and integrate standard ITIL best practice with the capability to tweak them to better align to your business needs.  Automation and self-service also play a key role in increasing the effectiveness of your IT team and services while reducing operational costs.

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Key Features

ONE SYSTEM OF RECORD FOR IT

With a single system for IT requests, services can be more aligned to business needs by eliminating legacy systems and manual processes.  Users will also appreciate a consistent interface across the entire platform to deliver better and faster services.

PROVIDE FASTER SERVICE

Meet or exceed the expectations of the business by increasing the speed and quality of the services provided. Workflow ensure standards are in place and repetitive tasks are automated.

ITIL READY

Out of the box templates for incident, change, problem, release, asset, and knowledge management enables you to take advantage of ITIL benefits quicker.  These activities are seamlessly integrated and the workflow is customizable to suit your business needs.

GAIN INSIGHT TO IMPROVE

Gain access to dozens of reporting formats and query just about anything to continuously improve your services and its delivery.  Fully customizable dashboards provides a unified view into all service management activities.

ENABLE USERS TO SELF-SERVE

Improve efficiency and productivity by allow users to self-service wherever possible.  A consumer-like portal enables users to search against known issues and resolutions and provides access to all IT services.