CTI 2017-01-26T14:15:02+00:00

Integrate with your phone system using our CTI connector.

TechExcel CTI Data Connector provides integration between CustomerWise and ServiceWise and your existing phone system infrastructure.  The CTI integration will work with any PBX system that includes TAPI.

Key Features

  • Improve response time and customer interactions by automatically loading customer data based on incoming calls.
  • Queue multiple incoming calls automatically in the background.
  • Maintain customer data quality with fast analyst entry when an incoming number is not identified.
  • On screen dialing from within the CustomerWise and ServiceWise with a Hotkey or right mouse click.
  • On screen caller identification based on existing customers
  • Improve data acquisition activities with the option to create new customers at the incoming call.
  • Create events automatically within CustomerWise and ServiceWise to track all incoming and outgoing calls