Leveraging Requirements Traceability to Deliver Product Quality

Improve software quality and time to market by leveraging a formal requirements traceability approach to ensure success. A comprehensive Quality Management process must include both testing for bugs, but also verification testing that all current requirements intended for a release are in fact present and working properly.

During this webinar, TechExcel product managers will share the challenges and best practices when implementing a comprehensive Quality Management process, and how to leverage a formal Requirements Traceability approach to ensure success.

You will learn how to deliver the product you intended by:
-Linking Requirements to Testing
-Test Planning and Execution
-Requirements Traceability
-Traceability reporting
-Traceability and Agile Development

By | 2014-09-25T01:38:32+00:00 September 25th, 2014|Categories: Events, Past Events|0 Comments

Unravel Problem Management

Problem Management is often thought of when only dealing with the repercussion of incidents. Yet it is one of the hardest processes to implement and to gain momentum in an organization. Problem Management is needed to determine the root cause and find a solution for a problem, however it often becomes a burden to the organization as it is poorly defined and executed.

In part three of our ITSM series, we will unravel Problem Management and show how to use your Service Desk tool to help you with the process.

This 45 minute complimentary webinar will also include:
-Problems with Problem Management
-Different types for problem solving
-Root Cause Analysis (RCA)
-Known Errors
-Error control

 

By | 2014-09-11T17:55:39+00:00 September 11th, 2014|Categories: Events, Past Events|0 Comments

Unravel Change Management

Are you risking IT System failure due to a poorly planned or lack of a managed plan for change? In IT, change is anything that impacts and changes the IT infrastructure. Learn how to reduce your risk of failure by having a solid plan. This will help minimize disruption of IT Services while reducing resource costs.

It is understandable that the thought of ITIL Change Management can seem overwhelming. TechExcel’s product managers can help bring a common sense approach to understanding ITIL. In part two of our ITSM webinar series, we will unravel Change Management and help you to create an effective process for your team.

The 45 minute complimentary webinar will include:
-What is Change Management
-What is the process for Change Management
-How to handle Emergency Change
-How does Change Management link to other processes in ITIL
-The 7 R’s of Change

By | 2014-08-13T17:51:32+00:00 August 13th, 2014|Categories: Events, Past Events|0 Comments

Agile Made Easy

As the trend to go Agile continues, you and your team are not alone in determining the best methods to get up and running quickly.

Learn how to implement agile techniques so your team can build better software.

During this webinar, TechExcel product managers Vineet Argawal and Prince Huang will share Agile best practices for software development. Their experience practicing Agile at TechExcel and working with TechExcel’s customers has helped shaped a guide to the best methods for going Agile.

In this webinar, they will talk about:
-Creating user stories and spiking features
-Running shorter sprints
-Estimation and Planning
-Empowering developers, open communication and continuous improvement
-Using DevTrack for Agile software development

By | 2014-07-23T17:51:02+00:00 July 23rd, 2014|Categories: Events, Past Events|0 Comments

Unravel Incident Management

System failures and errors are a daily occurrence for many IT professionals. Minimize outages and restoring service operations as quickly as possible is the goal of any IT professional manning a help or service desk.

Having a solid plan in place will lessen the impact on clients while remaining cost-effective. It is understandable that the thought of ITIL Incident Management can seem overwhelming. TechExcel’s product managers can help bring you a common sense approach to understanding ITIL. In this first webinar of our ITSM series, we will unravel Incident Management and help you to create an effective process for your team.

This 45 minute complimentary webinar will include:
-What is Incident Management?
-How do you prioritize incidents?
-How doe you handle incident escalations?
-What is the process for Incident Management?
-How does Incident Management link to other processes in ITIL?

By | 2014-06-25T17:50:29+00:00 June 25th, 2014|Categories: Events, Past Events|0 Comments

StarEAST

STAREAST is the premier event for software testers and quality assurance professionals—covering all your testing needs with 100+ learning and networking opportunities.

By | 2014-05-07T17:49:40+00:00 May 7th, 2014|Categories: Events, Past Events|0 Comments

ServiceWise 9.3 Webinar

TechExcel is excited to announce the release of ServiceWise 9.3 with 50 new features and customer enhancements that significantly improve user experience and make managing IT service and customer help desk activities more agile and efficient.

With ServiceWise 9.3, incidents submitted can automatically spawn defects, change requests or requirements. While product management and development teams are scheduling, designing, implementing and testing for these items, all updates are reflected automatically back to the support incident. By integrating with ALM requirements in 9.3, TechExcel has completed the final piece needed for a complete integration and our customers can enjoy the best platform for a complete support and development experience.

 

By | 2014-04-24T17:49:02+00:00 April 24th, 2014|Categories: Events, Past Events|0 Comments

StarCanada

Discover the Software Testing Analysis & Review Canada Conference (STARCANADA)—the premier software testing conference that brings you the most up-to-date information, tools, and technologies available in the industry today. STARCANADA is a part of the STAR family of conferences, recognized as the leader in the software testing industry for over 20 years. Join industry experts and peers in the test and QA community for a week jam-packed with learning sessions that will help you make a powerful impact in your job role and for your company.

By | 2014-04-05T17:48:29+00:00 April 5th, 2014|Categories: Events, Past Events|0 Comments

DevSuite 9.3 Webinar

TechExcel is excited to announce the release of DevSuite 9.3 featuring usability and performance enhancements enabling enterprises to deliver superior quality products with reduced time to market.

DevSuite 9.3 gives greater control to the users with enhanced customization options. At the same time, DevSuite 9.3 is equipped with features to increase the quality, agility and efficiency of product lifecycle activities

By | 2014-04-02T17:48:03+00:00 April 2nd, 2014|Categories: Events, Past Events|0 Comments

HDI

Interact with more than 2,300 IT service and technical support professionals as they address today’s most pressing service and support challenges. Only HDI’s IT service and technical support conference, with its expansive resources, can bring you strategies for achieving service management excellence. Facilitated by industry thought-leaders, practitioners and process experts from around the world, the HDI Annual Conference is the largest, most-respected technical support educational event.

By | 2014-04-01T17:47:29+00:00 April 1st, 2014|Categories: Events, Past Events|0 Comments