Support

Professional Support

TechExcel is committed to our customers' success by providing both market-leading solutions and expert advice. Our professional services team members have unparalleled, real-life experience with both application lifecycle management and service and support infrastructure environments.

TechExcel provides a variety of professional services to help our customers further refine their business processes. We can work with you to analyze your business processes, install and configure TechExcel solutions, train your administrators and users, maintain your current TechExcel systems, and integrate TechExcel solutions with other applications.

Small Investment, Big Return

Do not skimp on services! Having an adequate budget for implementation and training services will help assure a fast, successful, and smooth rollout of TechExcel solutions, saving your organization time and money.

There are some traditional solution vendors that expect you to pay 2 to 3 times the cost of your license fees for implementation, customization, and training services. Not so with TechExcel. With TechExcel solutions, only a small percentage of your total budget needs to be allocated for professional services. TechExcel solutions have been designed to ease integration and configuration and they do not require expensive re-programming consulting services to make them fit your business needs.

DevTrack Overview

Our Services

Rolling out a new TechExcel solution? Upgrading an existing system? Training your administrators or users? Moving your database? Migrating legacy data to TechExcel applications? No matter what your needs are, TechExcel professional services offer a full range of services to help you.

Training

  • Learn our products and solutions with focused sessions that make the most of your busy schedule
  • Become an expert on TechExcel solutions, both as an end user and as an administrator
  • Deploy and maintain our solutions on your own
  • Study test cases of how TechExcel's solutions are being used by other companies
  • Configure TechExcel solutions to suit your business needs
  • Fully leverage the advanced features of our products
  • Save money by getting a 10% discount on future maintenance renewals when you earn training certification Learn More

Professional Services

We offer professional consulting services for:

  • Installation and Configuration
  • Data Migration
  • Product Upgrade
  • System Integration
  • Custom Crystal Report Creation
  • Perforce Integration Configuration Learn More

Support

Our ultimate goal is to keep our customers satisfied with our products and services. Your success is our success.

  • Three pillars of customer care
  • Complimentary Pre-Sales Support
  • Annual Maintenance Plan
  • Per-Incident Support Learn More

Customer Web Portal

Here, you can log in and submit new incidents, check on the status of existing incidents and communicate via web conversations with our technical support team. You can also get links to the lastest versions of the software and search our knowledgebase. To speak with our support staff directly please use the numbers provided.Learn More

Webinars

If you prefer, you can learn more about TechExcel products and service topics through half-hour live online webinars. These webinars include a live Q&A session at the end of each presentation. To register: Click on the session time you would like to attend, and complete the request form.Learn More

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Contact Support

US West Coast:

(925) 871-3900 ext 4
on business days
between 8:30am and 5:30 pm PT.

US East Coast:

(919) 402-1386
on business days
between 8:30am and 5:30 pm ET.

EMEA

+44 (0)20 7470 5650
on business days
between 8:30am and 5:30 pm GST