ServiceWise ITIL

• Overview
• Tech Requirements
• 

• Powerful self service portal

  Sophisticated, easy to use web portal for self service complete with incident submission, incident status tracking, knowledgebase, and user feedback.

• Customizable interface

  Control what internal employees and external customers see when visiting the web portal. Easily customize the web portal interface to find the right balance between features and simplicity for your customers.

• Knowledgebase

  Organize, publish, and maintain a public knowledgebase so customers can find information quickly.

• Auto-Suggest Solutions

  Automatically suggest relevant help topics and solutions based on customer input for immediate resolutions.

• Web Conversation

  Communicate more effectively with Web Conversation, a useful alternative to phone and email. Maintain complete Web Conversation histories and relate conversations to incident records.

Benefits

• Reduced volume on your Service desk.
• Allow users to find solutions to their own problems quickly.
• Keep end users up to date on their issues.
• 24 * 7 availability.
• Users can review history of previous requests.