ServiceWise ITIL

• Overview
• Tech Requirements
• 

• Manage incidents more effectively

  From incident detection to resolution, provide complete audit trails, user accountability, prioritization, and escalation thresholds to meet your service and availability requirements

• Define Workflow and Process

  Graphical workflow and configurable automation provide organizations the framework they need to create, and maintain, their unique business processes.

• Integrate Incident, Problem, and Change management

  Seamlessly integrate incident management processes with problem management and change management processes

• Share Knowledge

  Integrated knowledgebase for FAQ's, documents, resolution procedures, and other necessary documentation

• Create Knowledge from Data

  Powerful and customizable list reports, trend reports, summary reports and distribution reports

• Improve Service Efficiency

  Provide service agents real time information of customer IT assets to improve service efficiency with AssetWise Discovery

• Collaborate

  Improve communication between service teams, management, and customers throughout the incident resolution process

Benefits

• Consistent processes for call logging and resolution
• Reduced costs through increased first time fix rate
• Improved service response