TechExcel provides software for Application Lifecycle Management, Defect Tracking, IT Service Management (ITSM), and Customer Relationship Management (CRM)

ITSM & CRM

ServiceWise ITIL

Asset Configuration, CMDB, and Change Management software - ITIL

Provide Accountability
Immediately identify the who, what, when, where and why of every setting and every change.
Complete Audit Trail
Track changes across the infrastructure with a comprehensive audit trail.
Improve Security and Compliance
Alert IT staff to unexpected activity and report on software license compliance or overuse.
Integrate problem and change management
Plan, coordinate, and identify how problems and change requests affect existing configuration.
Create a CMDB
Maintain information about the relationships that exist between IT assets, service records, problem records, user information, documentation, and more from a single integrated repository.

Accurate information on all Configuration Items
Impact and trend analysis information for Problem Management and Change Management
Better financial planning through clear identification of all assets and their relationships