Configuration Management
Solution Implementation
- ServiceWise - a complete solution for incident management, problem management, and change management.
- AssetWise – Integrated asset management solution
- AssetWise Discovery – Automated asset discovery and configuration item management.
Complete visibility of critical IT real estate
Understanding the IT environment is an increasingly imperative and complex task. The sheer number of IT assets to be managed is often overwhelming. Managing mission critical systems requires a thorough understanding of the dependencies that exist between the components: hardware, software, networks, and users.
TechExcel Service Suite for Configuration Management
- Provide Accountability
Immediately identify the who, what, when, where and why of every setting and every change. - Complete Audit Trail
Track changes across the infrastructure with a comprehensive audit trail. - Improve Security and Compliance
Alert IT staff to unexpected activity and report on software license compliance or overuse. - Integrate problem and change management
Plan, coordinate, and identify how problems and change requests affect existing configuration. - Create a CMDB
Maintain information about the relationships that exist between IT assets, service records, problem records, user information, documentation, and more from a single integrated repository.
