ServiceWise ITIL

• Overview
• Tech Requirements
• 

• Define Process

  Graphical workflow modeling and intuitive task automation allows processes to be customized for the business need.

• Improve Collaboration

  Keep teams informed and enable them to work together more efficiently while defining, prioritizing, planning, implementing, and reviewing change.

• Project and Resource Planning

  Improve planning and execution for critical changes and large-scale IT projects with an integrated project and resource planning tool for project managers.

• Customizable Reporting

  Complete and easily customizable reporting for change records, and related problem and incident records, along with complete audit trails for individual changes.

• Centralized Knowledge and CMDB

  Maintain relationships between change records and other pertinent information including: documentation, incident record, problem record, user record, and configuration items to facilitate informed decision making.

Benefits

Change Management allows businesses to balance risk and plan for the inevitable changes appropriately. Because changes must be reviewed, prioritized, carefully planned, and executed by qualified team members, a structured approach to change management allows businesses to standardize change processes and coordinate teams. The enterprise benefits by improving IT infrastructure management and reducing the number of unplanned outages that may affect efficiency, internal operations, and customers.