IT Infrastructure Library

As IT service and support organizations transform from mere cost centers to business units capable of delivering intrinsic value to the enterprise, business value assessments become more critical than ever before to determine how business goals align with technology.

The IT Infrastructure Library (ITIL) is a comprehensive set of best practices for effectively managing these IT services. Originally created by UK government agencies specializing in best practices in process and workflow, ITIL has become the accepted framework for managing IT in organizations of all kinds: small or large, public or private.

The success of ITIL is largely because of the underlying principles and guidelines that illustrate how to align business initiatives with IT processes. Using ITIL, organizations create more business-driven IT services that exist to support the effective and efficient operations of the business.

TechExcel provides solutions to companies interested in improving IT service management with ITIL best practices. TechExcel solutions include flexible business process modeling and a unique project structure allowing organizations to carry out business and IT initiatives using their own processes. TechExcel's flexible framework allows ITIL - and other business processes - to be managed from a single, scalable solution. The TechExcel Service Suite provides the following ITIL specific process management features that may be customized to meet the specific needs of any organization.

• Incident Management
• Problem Management
• Change Management
• Configuration Management
• Service Level Management