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Service Training

Service Training

Further your TechExcel investment and TechExcel University courses, we deliver professional instructor-led training courses on both service management and industry training. Every course is designed using a combination of theory and hands on experience to maximise your investment in your people.

TechExcel has training courses that will get your teams not only certified status but also ensuring they provide the best possible service to your customers. If you want to know more about the international standards that govern the certifications please have a look at the Service Desk Institute website.

On the non SDI courses our education experts can work with you to build training plans and courses personalised to fit your education requirements.

For all training, we can host the training at any one of our training facilities, or we can deliver courses at a site you choose.

Classroom Training
We also offer service and industry training as well as accredited Service Desk institute training programs. At our dedicated, purpose-built training facility, we provide a comfortable learning environment for all delegates.

Onsite Training
If you prefer, we can deliver our training courses at your own premises. These can be delivered on a one-to-one, or group basis. Please contact us to discuss your requirements.

Customised Training
TechExcel can on request customise training to meet exact business needs, we will design training courses tailored to reflect your environment. These courses can be delivered on-site at your premises, or at our dedicated training facility. Please contact us to discuss your requirements.

Webinar Training
If you prefer, you can learn more about TechExcel products and service topics through half-hour live online webinars. These webinars include a live Q&A session at the end of each presentation. To register for a webinar please select webinars on the menu or click here.

Training

The SDA and SDM classes are run as 3 and 4 days classes respectively, except in the US where due to their specific requirements the courses are run in 2 and 3 days respectively.

Training	Description
ITIL Primer	Syllabus | Schedule | More information | Pricing
Service Level Agreements & Service Catalogue	Syllabus | Schedule | More information | Pricing
Service and Phone Skills	Syllabus | Schedule | More information | Pricing
SDI Service Desk Foundation (2 Days)	Syllabus | Schedule | More information | Pricing
SDI Service Desk Analyst Fast Track (3 Days)	Syllabus | Schedule | More information | Pricing
SDI Service Desk Manager Fast Track (4 Days)	Syllabus | Schedule | More information | Pricing

Training Schedule

Service Desk Analyst
Date	Location	Time
25-27 August 2009	London, UK	9am - 5pm (BST)
23-24 September 2009	Chapel Hill, NC	9am - 5pm (EDT)
21-22 October 2009	Lafayette, CA	9am - 5pm (PDT)

ITIL Primer (1 Day)
Date	Location	Time
1 September 2009	London, UK	9am - 5pm (BST)
21 September 2009	Chapel Hill, NC	9am - 5pm (EDT)
19 October 2009	Lafayette, CA	9am - 5pm (PDT)

Service Level Agreements & Service catalogue
Date	Location	Time
24 August 2009	London, UK	9am - 5pm (BST)
22 September 2009	Chapel Hill, NC	9am - 5pm (BST)
20 October 2009	Lafayette, CA	9am - 5pm (BST)

Pricing

Course	Prices
ITIL primer	UK £395 + VAT	US $545
Service Level Agreements & Service catalogue	UK £395 + VAT	US $545
Service and Phone Skills	UK £395 + VAT	US $545

Course	Prices
Service Desk Foundation	UK £650 + VAT	US $950
Service Desk Analyst	UK £950 + VAT	US $1,250
Service Desk Manager	UK £1,650 + VAT	US $1,650