Complete HelpDesk and IT Service Management

• Web Client for Support Teams
• Self-Service Portal
• Integrated Knowledge base

ServiceWise is a totally customizable and comprehensive internal Help Desk and IT Service Management (ITSM) solution. It offers the power to enforce business rules and optimize business processes whether you are a 15-person or 5,000-person support organization. Automate and streamline IT services and help desk activities with configurable workflow(s), process management, email notifications and a searchable knowledge base. With the ServiceWise Solution businesses have the power to offer around the clock support. Provide customer support from any web browser by creating a customized self-service portal that matches the look and feel of your corporation’s web site. Facilitate self service with this powerful portal that includes online incident submission, status updates, online conversations and intuitive knowledge base searches. Empower IT teams by providing a single, integrated solution that is robust in functionality yet easy to use. ServiceWise is completely modular and may be configured to handle any number of processes including but not limited to incident management, problem escalation and analysis, IT change management, and complete asset management.