ALM
IT Service & Customer Support
Related Products & ServiceWise solution provides
The ServiceWise solution provides:
- Service Desk and Request Management
The Service Desk component of ServiceWise provides a complete set of functions that help you improve the service level of your organization while keeping costs down. More - Incident Management
From incident detection to resolution, provide complete audit trails, user accountability, prioritization, and escalation thresholds to meet your service and availability requirements More - Problem Management
Complete control during every phase of problem management: investigation, root cause analysis, classification, prioritization, documentation, request for change, resolution, and evaluation.More - Change Management
Graphical workflow modeling and intuitive task automation allows processes to be customized for the business need.More - Configuration Management
Immediately identify the who, what, when, where and why of every setting and every change. More - Service Level Management
Define service level agreements for complete visibility of your teams and customers to minimize misunderstandings about expected service More - Knowledge Management
- Self-Service
Sophisticated, easy to use web portal for self service complete with incident submission, incident status tracking, knowledgebase, and user feedback. More - Reporting
- Survey Management
Related Products:
Learn more about ServiceWise
Related Resources
Whitepapers
- TechExcel ServiceWise - Apply the ITIL Framework with Confidence
- ITIL Self Service Best Practices
- The IT Infrastructure Library
- Change Management Best Practices
- Configuration Management Best Practices
- Incident Management Best Practices
- Problem Management Best Practices
Brochures
Recorded demos
- Free Webinar: Build a sophisticated process in under an hour
(60 minutes) (Windows Media Player Format) - Free Training Webinar: Total Awareness - Visibility through Dashboards
(60 minutes) (Windows Media Player Format)
