Overview
TechExcel Wireless Web provides full and interactive access to all of your sales, support, and marketing processes. Support engineers, field service technicians, sales people, and customers can access TechExcel CustomerWise and ServiceWise functions from anywhere at any time using supported mobile devices.
TechExcel Wireless Web provides the ability to open, close, update, and forward incidents and opportunities from anywhere while all data is synchronized with the central database. Users may also use the mobile portal to engage in web conversations remotely. Best of all, customizations and configurations completed in the primary TechExcel Service Suite application are automatically reflected in the wireless portal.
Benefits
- Allow your sales people, service technicians, and even customers to open, close, update, and forward any incident from anywhere at anytime
- Real-time data - Immediately update core application - No more synching necessary
- Single point of administration - Business process settings are enforced across all user interfaces including the standard web client, windows client, web portal, and mobile portal.
Features and Functionality
- Real-time project information through a secure portal optimized for mobile devices.
- Search for customer data, contact information, incidents, opportunities and more.
- Complete approval requests and update incident and task status remotely.
- Create, edit, and update existing customer data including incident and opportunity information.
