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Webinar to Discuss Best Practices When Evaluating Help desk Systems and Insight on How to Avoid Common Pitfalls

LAFAYETTE, CALIF. – September 21, 2010 – One of the biggest obstacles in optimizing your business is the first step – planning. Whether you are buying for the first time or just replacing your current system, this webinar presented by TechExcel will provide concrete advice on buying and implementing a help desk system. As an added bonus, each rule also outlines the common pitfalls to watch out for, so that you can confidently select and roll out a system that will meet your needs today, as well as offer you vital flexibility for tomorrow.

Key topics this webinar will explore include:

• Budget and time scales
• Architecture setup
• Automation needs
• Self-service offerings
• Deployments options
• and more...

Rickard Jönsson, TechExcel Senior Business Development and Marketing Manager - EMEA, will present this live Webinar on Wednesday, September 29, at 11:00 am PST (2:00 pm EST). The presentation is scheduled to last 45 minutes with a question and answer session immediately following. To register and participate in this event, please visit https://www2.gotomeeting.com/register/934089626

About TechExcel

TechExcel is a privately held software company dedicated to developing intelligent software solutions to optimize today's business processes. A leading provider of integrated IT service management, customer support and application lifecycle management solutions, TechExcel seamlessly integrates Web, wireless, and client/server technologies to provide companies with the power and flexibility needed to better manage their business. Founded in 1995 and headquartered in Lafayette, California, TechExcel maintains over 1,300 customers in more than 25 countries worldwide. For more information, visit http://www.techexcel.com.