Snapshots - Tritech
"We can accurately track our productivity with ServiceWise. It gives us the numbers that we are looking for."
John Selters
VP Technical Services
 Visit Tritech Web Site |  Read the Full Case Study |
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| Challenge | Solution | Result |
In-house system was difficult to enhance & expensive to maintain |
TechExcel provided the following solutions: ServiceWise: customer support team solution DevTrack: engineering team solution Download Plus: manage and track website downloads |
Systems fully integrate and are easy administrate. Architecture allows TriTech to scale-up to meet needs as company grows. |
Needed to simplify existing development process |
ServiceWise/DevTrack integration improves communication between support team, QA, and developers |
Better communication among teams allows TriTech to be more responsive to customer needs |
Wanted better reporting across the board |
Each product includes scores of reports & a built-in report editor for customization |
Managers are able to identify bottlenecks & focus efforts on those areas |
