Snapshots - Taleo
"I dreamed of a system and I found it in ServiceWise."
Francois Caron
Director of Support
 Visit Taleo Web Site |
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| Challenge | Solution | Result |
Previous product did not allow customers to access support services via web |
TechExcel ServiceWise with an integrated Customer Web Portal and knowledge base |
80% of support incidents are submitted through web portal |
Needed a solution that was easy to implement |
ServiceWise is entirely customizable and extensible, however, administration is relatively simple |
Chose ServiceWise over Remedy and Oracle because of the TechExcel's extensive Web features, flexibility, and ease of configuration |
Wanted access to the database schema to create custom reports and integrations |
TechExcel runs on Oracle and MS SQL Server, and the database schema is available |
Allows Taleo developers to create custom reports, applications and integrations using existing data |
