Snapshots - Fujitsu
"TechExcel had what we were looking for: a scalable support center solution that gave us the option to add more CRM functionality down the road. Not only did their product make more sense than any of the other products I had seen, but it cost less than half of what other vendors were charging for their products."
Jim Battaglieri
Director of Services and Support
 Visit Fujitsu Web Site |  Read the Full Case Study |
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| Challenge | Solution | Result |
Wanted a scalable support solution with the option of adding more CRM functionality down the road. |
TechExcel ServiceWise: A full functioning standalone support solution that can be integrated into a CRM system. |
ServiceWise met the specific needs of the support center for less than half the cost of similar products. Other CRM modules can be added anytime |
Needed a "self-service" website where customers could resolve their own issues, and submit new ones |
ServiceWise Web Portal allows customers to view knowledge, check issue status & submit issues via a web browser |
Fujitsu has cut pure support costs by at least $500,000 |
Needed a solution that did not require custom programming. |
GUI Customizations are done through an admin application so no programming is necessary |
Drastically reduced administration time & All administration can be done in-house using a GUI administration tool. |
Wanted to use existing Oracle database and email servers |
TechExcel CRM supports Oracle and MS SQL Server & integrates with existing email servers. |
Improved implementation time and lowered overall cost by utilizing existing systems |
