Snapshots - California National Guard
"TechExcel is easier to use and represents a significant cost saving over our previous solution."
Ken Foster
Chief, Service and Support
 Visit California National Guard Web Site |
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| Challenge | Solution | Result |
Needed a solution that would integrate with their existing Microsoft Sharepoint portal. |
TechExcel HelpDesk - A high performance IT management solution for help desk and IT projects with Microsoft Sharepoint portal integration. |
The National Guard was able to fully integrate TechExcel HelpDesk into the existing MS Sharepoint portal. Implementation time was only two weeks. |
Improve communication between support team and employees. |
The TechExcel HelpDesk web conversation was integrated with Sharepoint to provide a fast, useful communication alternative to email and phone. |
TechExcel HelpDesk web conversation features allowed us to better communicate with employees while documenting requirements. Email and web conversations are threaded and saved with each incident creating a complete record of all communication. |
Previous ticketing solution had a cumbersome interface and weak reporting capabilities. |
TechExcel HelpDesk is an intuitive application for both administrators and users. Integrated reporting allows all users to easily customize their own reports based on definable criteria or queries. |
"These [HelpDesk] tools allow us granular access to data on individuals, groups, and end users without the cost of expensive third party reporting tools or hiring outside vendors to write reports." |
