Customers

TechExcel is easier to use and represents a significant cost saving over our previous solution.

-Ken Foster Chief, Service and Support

Challenge Solution Result

Needed a solution that would integrate with their existing Microsoft Sharepoint portal.

TechExcel Help Desk - A high performance IT management solution for help desk and IT projects with Microsoft Sharepoint portal integration.

The National Guard was able to fully integrate TechExcel Help Desk into the existing MS Sharepoint portal. Implementation time was only two weeks.

Improve communication between support team and employees.

The TechExcel Help Desk web conversation was integrated with Sharepoint to provide a fast, useful communication alternative to email and phone.

TechExcel Help Desk web conversation features allowed us to better communicate with employees while documenting requirements.

Email and web conversations are threaded and saved with each incident creating a complete record of all communication.

Previous ticketing solution had a cumbersome interface and weak reporting capabilities.

TechExcel Help Desk is an intuitive application for both administrators and users.

Integrated reporting allows all users to easily customize their own reports based on definable criteria or queries.

"These [Help Desk] tools allow us granular access to data on individuals, groups, and end users without the cost of expensive third party reporting tools or hiring outside vendors to write reports."