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XDC is a global provider of digital cinema solutions in Europe, and manages operations for the deployment of digital cinema systems in theaters.

XDC shortlisted three options to take their development to the next level: DevSuite, HP Quality Center and an internally developed solution. After a thorough evaluation, they decided on DevSuite.

Ali Bin Ali Group is a privately owned company, established in 1945 with the vision to provide quality international products and services to the people of Qatar.

From nothing to a full blown solution, Ali Bin Ali implements CustomerWise in only 5 days.

Lancashire and South Cumbria Agency (LaSCA) is an NHS agency serving 10 Primary Care Trusts (PCTs). They manage the PCTs patient population registers and provide administrative services to the PCTs and their NHS contractors. The service is split into three major distinct groups: Patient, Contractor and Supporting Services. LaSCA is publicly funded and employs over 200 staff.

TechExcel ServiceWise has given the LaSCA IT department the ability to keep clients constantly updated via instant web conversations and email.

CyberTech International is a recognized innovator of voice recording and monitoring applications that drive efficiencies in the capture, storage, retrieval and playback of voice, radio and data communications.

TechExcel CustomerWise has allowed CyberTech to unify support departments across 5 different countries and has stream-lined their business processes

Gael Quality, a trading division of Gael Ltd, was established in Scotland in 1995. Since its inception, the philosophy of Gael has always been to offer software solutions to facilitate both personal and organisational improvement.

Gael Quality was looking for a solution that could handle more than 15,000 test cases, multiple resources and the ability to fully integrate results from external sources.

Radon Labs is a leading European independent Game and Technology development company.

Radon Labs’ main challenge was to find a solution that could easily handle more than 10,000 items per project, and TechExcel DevSuite was the only serious contender.

Keyfactor delivers a range of services along the entire product lifecycle: during conception, production, communication, QA and promotion of video games for PC, console, handheld and mobile devices.

TechExcel DevSuite plays an important tracking and supporting role in Keyfactor’s video games future.

Premier Inc. provides consulting services and information resources to help hospitals and health systems improve clinical effectiveness and operational performance.

Discover why Premier Incorporated chose ServiceWise over Remedy & Siebel during a quest to bring process consolidation and automation to its IT services team

First American Corporation, a leading provider of title insurance and information services, is using TechExcel Help Desk to support over 30,000 employees across numerous business units. Using TechExcel Help Desk, First American saved millions in upgrades and licensing, and has lowered total cost of ownership an estimated 84%.

Increased Productivity, Decreased Cost, Happier Employees: First American Meets Its Goals with TechExcel Help Desk

Sanmina Corporation provides a cost-efficient, design and manufacturing solution to the world's leading original equipment manufacturers (OEMs). When their international expansion led to rapid growth they realized that they needed a more robust system, capable of handling their increasing needs. They switched to ServiceWise to manage their support incidents.

ServiceWise's Web-Interface Provides Worldwide Access

XACCT Technologies is the market and technology leader in intelligent business infrastructure software for Internet carriers and network service providers. XACCT was using a proprietary system for customer support. But, it lacked the ability to customize, had poor alerting and notification capability, and did not provide customers with Web access. They switched to ServiceWise because of the Web access and because modifying and designing the system was very flexible.

XACCT Technologies Implements ServiceWise Web for Workflow Customization

Recruitsoft delivers the most complete online recruiting solutions for leading companies across many industries. When choosing a support solution, it was imperative that they select a tool that would allow their customers to use the product through the Web and would also support their customer via the Web. ServiceWise delivered all the things they were looking for: web access for their customers, an open system with access to the data, and the flexibility to customize the system according to their needs.

ServiceWise Provides Customers with Integrated Web Access

TriTech Software Systems develops, integrates, and supports advanced computer-aided dispatch solutions and associated software applications for the public safety industry. TriTech needed a robust customer service solution to replace a difficult to maintain, internally developed application.

Leader in public safety solutions achieves dramatic improvement in productivity

Inova Corporation has been providing solutions for the monitoring and distribution of real-time information since 1984. Inova was losing data with their original defect-tracking tool. They chose DevTrack to improve data integrity and because the user interface made it easy to understand what was going on and also made it very easy to use the product.

DevTrack Provides Inova with a Versatile and Intuitive Bug Tracking Solution

A leader in developing and supporting data management and analysis software that addresses the fundamental and practical requirements of the energy industry, GeoGraphix required a software tool to better manage and track its software development issues for its line of commercial software products. DevTrack's ease-of-use and Microsoft (MS) SQL Server support were two primary reasons DevTrack was chosen by GeoGraphix.

DevTrack Helps to Keep GeoGraphix a Leader in Developing Cutting-edge Energy Software Products