TechExcel provides software for Application Lifecycle Management, Defect Tracking, IT Service Management (ITSM), and Customer Relationship Management (CRM)
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TechExcel provides software for (ALM), Defect Tracking, (ITSM), and (CRM)>> Call: (800) 439-7782
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Discover how to gain complete control over any IT service and support project through strategic IT project management and:
- Improve project plans that span multiple departments: IT service, change management, and HR projects
- Centralize all project related documents and knowledge
- Provide "at-a-glance" understanding of complete project scope and resource allocation
- Achieve complete accountability for all phases of project from start to finish
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--- Please answer the following questions ---
( The questions with * means Mandatory. )
1. Do you have any ITIL initiatives in place at your organization?
[Make a selection]
Yes
No
Not applicable
I don't know
2. Which of the following ITIL initiatives are in place at your organization:
Incident Management
Problem Management
Change Management
Service Level Management
Configuration Management
Others...
None
3. What is the size of your IT service team?
What is the size of your IT service team?
[Make a selection]
Under 20
20 - 100
101 - 500
501 - 1000
1001 +
4. What Service and Support application is currently being used at your organization?
[Make a selection]
BMC Remedy
Computer Associates
Altiris
FrontRange HEAT
salesforce.com
Siebel (Oracle)
Epicor
Other not listed
Internally-developed solution
Numara Track-It!
Numara Footprints
HelpStar
Cherwell
5. How did you hear about us?
[Make a selection]
Yahoo
Google
Other Search Engine
KnowledgeStorm
Web Banner
Magazine / Article
Tradeshow / Event
Friend / Co-worker
Other not listed