TechExcel provides software for Application Lifecycle Management, Defect Tracking, IT Service Management (ITSM), and Customer Relationship Management (CRM)
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TechExcel provides software for (ALM), Defect Tracking, (ITSM), and (CRM)>> Call: (800) 439-7782
Thank you for your interest in this complimentary whitepaper
The success of ITIL is largely because of the underlying principles and guidelines that illustrate how to align business initiatives with IT processes. Discover the three main keys to success in this whitepaper.
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--- Please answer the following questions ---
( The questions with * means Mandatory. )
1. Do you have any ITIL initiatives in place at your organization?*
[Make a selection]
Yes
No
Not applicable
I don't know
2. Which of the following ITIL initiatives are in place at your organization:*
Incident Management
Problem Management
Change Management
Service Level Management
Configuration Management
Others...
None
3. What is the size of your IT service team?
What is the size of your IT service team?
[Make a selection]
Under 20
20 - 100
101 - 500
501 - 1000
1001 +
4. How many customers does your IT team support?
[Make a selection]
1 - 100
101 - 1,000
1,001 - 10,000
10,001 - 50,000
50,001 +
5. What Service and Support application is currently being used at your organization?
[Make a selection]
BMC Remedy
Computer Associates
Altiris
FrontRange HEAT
salesforce.com
Siebel (Oracle)
Epicor
Other not listed
Internally-developed solution
Numara Track-It!
Numara Footprints
HelpStar
Cherwell
6. I would like to try TechExcel Service Suite free for 30 days
[Make a selection]
Yes
No