TechExcel provides software for Application Lifecycle Management, Defect Tracking, IT Service Management (ITSM), and Customer Relationship Management (CRM)
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TechExcel provides software for (ALM), Defect Tracking, (ITSM), and (CRM)>> Call: (800) 439-7782

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    By employing strategic asset management, enterprises can now proactively manage and maintain all assets, significantly improve helpdesk efficiency, provide contextual business intelligence to executive management, and achieve real-time asset utilization, fiscal accountability, corporate governance, and bottom line revenue.

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1. How did you hear about us?
    
   
 
2. What is the size of your support team
    
   
 
3. Are you supporting external customers, internal customers or both?
    
   
 
4. What Service and Support application is currently being used at your organization?
    
   
 
5. What is the size of your IT service team?
    What is the size of your IT service team?
   
 
6. How many customers does your IT team support?
    
   
 
7. Do you have any ITIL initiatives in place at your organization?
    
   
 
8. Which of the following ITIL initiatives are in place at your organization:
    
    Incident Management
    Problem Management
    Change Management
    Service Level Management
    Configuration Management
    Others...
    None