Customers

TechExcel had what we were looking for: a scalable support center solution that gave us the option to add more CRM functionality down the road. Not only did their product make more sense than any of the other products I had seen, but it cost less than half of what other vendors were charging for their products.

-Jim Battaglieri Director of Services and Support
Challenge Solution Result

Wanted a scalable support solution with the option of adding more CRM functionality down the road.

TechExcel ServiceWise: A full functioning standalone support solution that can be integrated into a CRM system.

ServiceWise met the specific needs of the support center for less than half the cost of similar products.

Other CRM modules can be added anytime

Needed a "self-service" website where customers could resolve their own issues, and submit new ones

ServiceWise Web Portal allows customers to view knowledge, check issue status & submit issues via a web browser

Fujitsu has cut pure support costs by at least $500,000

Needed a solution that did not require custom programming.

GUI Customizations are done through an admin application so no programming is necessary

Drastically reduced administration time & All administration can be done in-house using a GUI administration tool.

Wanted to use existing Oracle database and email servers

TechExcel CRM supports Oracle and MS SQL Server & integrates with existing email servers.

Improved implementation time and lowered overall cost by utilizing existing systems